Rantings, Goss’ps, Complaints, Compliments….

This is the place to be if you have a weird obsession just like mine – Bert from Sesame Street, likes everything Japanese & TVB movie serials, love to travel, eat and not forgetting – bitch!

Isn’t Malaysian Airlines, our national carrier, a total disgrace? June 21, 2008

I have already been having a throbbing headahce for 2 days.  3 Panadol Rapid.  My body feels like it is trapped in flames.  Had 4 Strepsils – the blue coloured super strong ones.  That still did not help.  Cut short my outing today because I feel totally weak and it obviously does not help that I am going off to Jakarta tomorrow for a week.  Pray that a fever does not follow suit.  Imagine how further heated I am after making to 1300 88 3000 – the toll free line for Malaysian Airlines and Enrich.

Remember my Brisbane trip in March this year?  A little recap.  It was a total bitch.  On March 21, I upgraded to Business class paying AUD950 (to accompany my mom on the flight) and came back with MH 140 from Brisbane to Kuala Lumpur.  The damn flight delayed 13 hours.  The system at the airport crashed.  Because mom and myself rescheduled to return to KL 2 days earlier, and I was initially on econ class, they actually had some stupid remark in their system indicating that she had ‘VOLUNTARILY DOWNGRADED’ from business class to economy class.  We spent 1 1/2 hours trying to fix that stupidity.  I mean come on which psychopath would do such an insane thing.  ‘It does happen miss.  You must have indicated to our phone staff when you rescheduled.’ – was their abrupt response.

I wrote THREE ok not 1, not 2 complaint letters because of this whole incident.  No reimbursements.  The lady who called to inform us of the delay was a total bitch.  No replies to my letters.  Come on and you brand your airline as Malaysian Hospitality (MH – all Malaysian Airlines flights goes by the numbering convention MHXXX)…again my foot! 

Today, I finally had the time to check my Enrich points online.  Ok, so they only credited 2800 points to my frequent flyer points instead of 6000.  Feeling already a bit pissed that they must have overlooked, I called them to clarify just to hear- sorry Mam, your ticket purchased initally was on class Q (economy) so we can’t give you business class points.  What? I said BUT MY BUSINESS CLASS TICKET SHOWS I AM A CLASS C AFTER UPGRADING, SO SHOULDN’T I BE GETTING THE 6000 POINTS? 

‘No mam cause your ticket purchased originally is a class Q and not the business class  You can’t claim for business class if you used your enrich points to upgrade your self’

‘No I did not use my points.  I PAID AUD 950’

‘Ok mam, but you still can only claim economy class points which is 2800 points.’

‘Then I paid the AUD950 for what?!?’

‘No mam, this is our policy, I can’t help you!’

‘Ok my second question is.  How come there has been no response to my complaint letters.  I wrote 3 letters via email but I have got no response till now?’

‘Sorry mam, we are ENRICH AND NOT MAS- I can’t help you on this, but i will pass you to our customer hotline for MAS’

‘Please make sure your line does not cut off cause that’s exactly what happened in the past few times I tried to call in’

‘Sure mam.  Once second.  toot toot toot.’ Line gets cut off!  (I later found out their this Malaysian Hell (MH) airlines customer service only works weekdays 9-5.

WTF.  I am so tempted to scold some profanities, but I shall remain my composure. 

HOW CAN AN AIRLINE THAT HAS CLAIMED TO WIN SO GODDAMN MANY INTERNATIONAL AWARDS PROVIDE SUCH SERVICES.  On a scale of 1 to 10, I’d rate them a -2.

Can anyone out there enlighted me if there’s such a airline policy or if this policy is being practiced by other carriers.  I mean how can one pay a whopping close to RM3000 to upgrade but gets no additional frequent flyer points?

I can’t believe that I have a blog category specially dedicated to the extremely awful service of Malaysian Airlines.  It really brings out the other side of me!

AS AT 11.40 PM, I AM SUPPOSED TO BE IN BED RESTING BECAUSE OF MY HORRID FLU BUT I AM NO.  MY FRIEND FU HAS JUST SUGGESTED THAT I TAKE THE MATTER TO THE TRIBUNAL COURT FOR CONSUMERS SINCE MAS IS NOT RESPONDING TO MY REPEATED COMPLAINTS AND FOREVER GIVING UNJUSTIFIABLE EXCUSES AND NO PROPER EXPLANATIONS.  I AM CURRENTLY RESEARCHING ON HOW TO BRING THE MATTER TO THE TRIBUNAL COURT AND WHAT MY CHANCES ARE AGAINST THEM. GOING THROUGH THE MALAYSIAN AIRLINES ‘GENERAL CONDITIONS OF CARRIAGE’ TERMS AND CONDITIONS.   

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8 Responses to “Isn’t Malaysian Airlines, our national carrier, a total disgrace?”

  1. anttyk Says:

    Eeerrr… Fierce Fish is out. Take it easy ler fishy. Koko take you for good meal, okay?

  2. really really not alchy! Says:

    Be real nasty… reply to these customer service ppl. CC to this 3 guys.

    Iris Jala Chief Executive Officer, Non-Independent Executive Director Managing Director, Executive Director

    Tajuden Bin Abu Bakar Director – Operations
    Rashid Khan Bin Abdul Rahim Khan Commercial Director

    3rd Floor, Admn. Building 1
    MAS Complex A
    Sultan Abdul Aziz Shah Airport
    Subang, 47200
    Malaysia

    Tel: 60-3-78404550
    Fax: 60-3-78403932

    Send them a link to the blog too. Let them fear a PR nightmare with the 8000 hits you gotten this month.

    =) This is the age of the blogger politician and perhaps the blogger activist.

  3. James Hardwood Says:

    I have had a similar problem with Enrich and they have to have the worst record in dealing with customers complaints. I travelled on MAS to the Middle East and Europe. They didnt credit my inflight purchases or my wifes mileage points despite faxing them the recipets about 3 times. I also emailed and faxed them (about 3 times) all the neccessary details including our tickets, boarding passes, previous email correspondence from them telling me that they were going to fix it. Absolutely shocked by their performance and will tell my friends and colleagues not to use this airline if not sorted out

  4. Bee Says:

    http://www.malaysiairlines.com the worst airline in the world for customer satisfaction. Lucky enough to redeem a free flight on MAS MEL/KL/MELB…could not get 10am flight home but was put on waiting list with seats confirmed on 9.30pm flight..I also requested seats 11AB or JK…I must have contacted Malaysia ENRICH 50 times to see if I could get the early flight…was told flight was full you are first on waiting list… Strange I though because when I checked the flight online there were still seats available….During my Holiday severaI times I visited Malaysia airlines office at KL Sentral still on waiting list.. though I would try a different tactic so once again went to MAS at Sentral waited the usual 30 min went to the counter and booked two seats on 10 am flight…once confirmed I then requested my original flight change….I was told sorry there are no seats …when I pointed out that she had confirmed there were seats available I was told they were not available to me because I had a redemtion ticket…never did get the requested flight and those seats that I booked what do you know they were needed for passengers with infants….I was made as hell when I boarded the aircraft to see my seats given to people with no children! It would seem that ENRICH members who have redemtion tickets are shun by MAS and considered not worthy of any consideration.

  5. Joe Says:

    Can you believe how they response???!!!! UNBELIEVABLE AND UNACCEPTABLE!!!!! I TOTALLY REGRET BUYING THE TICKETS WITH THEM!!!!!!!!!!!!!!!!!!!!!!!!!!1

    Sorry to inform you that wedding gown is not allowed to be hanged at the first class closet.

    You may carry your wedding gown on board but it must be within dimension of the cabin baggage (22in x 12in x 7in), one piece only and not more than 5 kgs. If it’s exceeding the above prescribed dimension and weight so it must be checked as check-in baggage.

    Regards.
    Aminah Jaafar
    Customer Relations Department

  6. CECI Says:

    OMG. I GOT SIMILAR TEEATMENT, WARNING!!!! DO NOT FLY WITH THEM…. IT IS TURLY RIDICULOUS!!!!!!!!!!!!!!!!!!!

  7. siaoyue Says:

    check out more of their antics in my travels on iamsiaoyue.blogspot.com!!!!

    I had one experience from KL to Bangalore last week where the air stewardess was horrible rude to the Indian beside me ..virtually shouting, but thank god I am at least she thought Malaysian, she managed a smile and remembered my water.


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