I have already been having a throbbing headahce for 2 days. 3 Panadol Rapid. My body feels like it is trapped in flames. Had 4 Strepsils – the blue coloured super strong ones. That still did not help. Cut short my outing today because I feel totally weak and it obviously does not help that I am going off to Jakarta tomorrow for a week. Pray that a fever does not follow suit. Imagine how further heated I am after making to 1300 88 3000 – the toll free line for Malaysian Airlines and Enrich.
Remember my Brisbane trip in March this year? A little recap. It was a total bitch. On March 21, I upgraded to Business class paying AUD950 (to accompany my mom on the flight) and came back with MH 140 from Brisbane to Kuala Lumpur. The damn flight delayed 13 hours. The system at the airport crashed. Because mom and myself rescheduled to return to KL 2 days earlier, and I was initially on econ class, they actually had some stupid remark in their system indicating that she had ‘VOLUNTARILY DOWNGRADED’ from business class to economy class. We spent 1 1/2 hours trying to fix that stupidity. I mean come on which psychopath would do such an insane thing. ‘It does happen miss. You must have indicated to our phone staff when you rescheduled.’ – was their abrupt response.
I wrote THREE ok not 1, not 2 complaint letters because of this whole incident. No reimbursements. The lady who called to inform us of the delay was a total bitch. No replies to my letters. Come on and you brand your airline as Malaysian Hospitality (MH – all Malaysian Airlines flights goes by the numbering convention MHXXX)…again my foot!
Today, I finally had the time to check my Enrich points online. Ok, so they only credited 2800 points to my frequent flyer points instead of 6000. Feeling already a bit pissed that they must have overlooked, I called them to clarify just to hear- sorry Mam, your ticket purchased initally was on class Q (economy) so we can’t give you business class points. What? I said BUT MY BUSINESS CLASS TICKET SHOWS I AM A CLASS C AFTER UPGRADING, SO SHOULDN’T I BE GETTING THE 6000 POINTS?
‘No mam cause your ticket purchased originally is a class Q and not the business class You can’t claim for business class if you used your enrich points to upgrade your self’
‘No I did not use my points. I PAID AUD 950’
‘Ok mam, but you still can only claim economy class points which is 2800 points.’
‘Then I paid the AUD950 for what?!?’
‘No mam, this is our policy, I can’t help you!’
‘Ok my second question is. How come there has been no response to my complaint letters. I wrote 3 letters via email but I have got no response till now?’
‘Sorry mam, we are ENRICH AND NOT MAS- I can’t help you on this, but i will pass you to our customer hotline for MAS’
‘Please make sure your line does not cut off cause that’s exactly what happened in the past few times I tried to call in’
‘Sure mam. Once second. toot toot toot.’ Line gets cut off! (I later found out their this Malaysian Hell (MH) airlines customer service only works weekdays 9-5.
WTF. I am so tempted to scold some profanities, but I shall remain my composure.
HOW CAN AN AIRLINE THAT HAS CLAIMED TO WIN SO GODDAMN MANY INTERNATIONAL AWARDS PROVIDE SUCH SERVICES. On a scale of 1 to 10, I’d rate them a -2.
Can anyone out there enlighted me if there’s such a airline policy or if this policy is being practiced by other carriers. I mean how can one pay a whopping close to RM3000 to upgrade but gets no additional frequent flyer points?
I can’t believe that I have a blog category specially dedicated to the extremely awful service of Malaysian Airlines. It really brings out the other side of me!
AS AT 11.40 PM, I AM SUPPOSED TO BE IN BED RESTING BECAUSE OF MY HORRID FLU BUT I AM NO. MY FRIEND FU HAS JUST SUGGESTED THAT I TAKE THE MATTER TO THE TRIBUNAL COURT FOR CONSUMERS SINCE MAS IS NOT RESPONDING TO MY REPEATED COMPLAINTS AND FOREVER GIVING UNJUSTIFIABLE EXCUSES AND NO PROPER EXPLANATIONS. I AM CURRENTLY RESEARCHING ON HOW TO BRING THE MATTER TO THE TRIBUNAL COURT AND WHAT MY CHANCES ARE AGAINST THEM. GOING THROUGH THE MALAYSIAN AIRLINES ‘GENERAL CONDITIONS OF CARRIAGE’ TERMS AND CONDITIONS.